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Frequently Asked Questions

  • Can I get fabric samples?
    If you would like a sample of fabric please contact us with your name, address, fabric you would like & we will send you a sample - free of charge.
  • Payment Methods
    We accept credit/debit dard payment on our website and at our facilities.
  • When will I get my order?
    All of our furniture is made-to-order, so we work on a 28-day turnover. This means that as soon as your place your order, we are notified and have 28 days to produce your order and get it delivered to you within 7 days from the completion date. Once it is complete we will notify you & you will receive delivery updates from us & our courier team. If you are not available on the specified delivery dateplease get in contact with us and we will work out delivery times and dates that suit you.
  • What type of delivery service do you offer?
    We offer a white-glove delivery service to ensure your products get to you in the spotless condition that they left our facilities in. Our white-glove delivery also means that we will help you to put your furniture into any room (upstairs/downstairs), assemble your funiture (if necessary), and take all packaging waste away with us.
  • How much do you charge for delivery?
    We charge of £50 delivery for furniture. For deliveries that can be carried out via post (cushions, arm caps, throws) then we charge a flat rate of £10 delivery. If more than 4 items of furniture are ordered then a charge of £25 will be added per item. e.g. 4 chairs = £50 delivery 5 chairs = £75 delivery 6 chairs = £100 delivery Please visit our Shipping & Returns Policy for more information.
  • Can I change the fabric on my chosen chair?
    Yes! You can cross-over fabrics from our different ranges to which ever piece of furniture that is on our website. Specify which fabric you would like in the description box, let us know what you want, & we get in touch with you to confirm your chair will be tailoured to you. Alternativley, if you have a fabric that you would love to use and you don't see it on our website, get in touch & we'll work with you to ensure that you have a chair that is personalised to your taste.
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